Are initial cleans required if I recently had a professional service in my home or office?
Typically, initial cleanings are a prerequisite for becoming a recurring property on our schedule. However, we understand that there may be unique circumstances that warrant exceptions. In such cases, we kindly request a walkthrough with our Operations Manager prior to scheduling the initial appointment. This allows us to assess the specific requirements and determine the most suitable arrangement for your cleaning needs.
Do I need to provide cleaning products or equipment?
We are dedicated to providing a seamless and convenient experience for our valued clients. Rest assured, we take pride in our comprehensive approach and ensure that we come fully equipped with all the necessary cleaning supplies and equipment. You can rely on us to handle everything, making it hassle-free for you.
How far out is Hocus Pocus Cleaning booking?
Our current booking timeframe is approximately 1-2 weeks in advance. If you require a move-in or post-construction clean-up, we encourage you to contact us as soon as possible to secure your preferred date and time. By reaching out to us promptly, we can ensure that your property is promptly scheduled and prepared to meet your specific needs.
I’m hoping to add additional services to my appointment. How soon do I need to communicate this to you?
To ensure that we can allocate the necessary time for additional services, we kindly request that you provide us with a 48-hour notice prior to your appointment. This advance notice allows us to effectively manage our schedule and ensure that we have ample time allocated for your cleaning needs. Your cooperation in providing this notice is greatly appreciated and helps us deliver the best possible service to you.
Do I need to be home for my appointment?
We understand that everyone has different preferences and schedules. You absolutely do not need to be present in your home or office during the cleaning service. If you prefer not to be home, simply contact our office at (484) 554-3218 and provide us with instructions on how to enter the property. We will ensure that our technicians can access your home and provide the cleaning service according to your instructions. Your comfort and convenience are important to us, and we strive to accommodate your needs in the best possible way.
Will the cleaning technicians be okay with my pets?
At Hocus Pocus Cleaning, we have a genuine love for all animals and understand that pets are an important part of many households. We strive to create a safe and enjoyable environment for both our team and your furry friends. If you know that your dog has aggressive tendencies or has not been properly acclimated to our team, we kindly request that you put your dog away in a secure area until we have the opportunity to meet and greet him or her. This helps us ensure the safety of our team members and allows us to establish a positive relationship with your pet. We appreciate your cooperation in helping us create a harmonious and comfortable cleaning experience for everyone involved.
If I’m dissatisfied, what is the company protocol?
We strive to provide excellent service to all of our valued clients. If, for any reason, you are unhappy with the services provided, we kindly request that you contact our office within 24 hours. Your satisfaction is our top priority, and we want to ensure that any issues or concerns are promptly addressed and resolved. By reaching out to us within this timeframe, we can work together to alleviate any mishaps and make sure you are completely satisfied with the results. Your feedback is important to us, and we appreciate the opportunity to make things right.
Does Hocus Pocus offer 100% eco-friendly cleanings?
Yes, Hocus Pocus Cleaning is proud to offer eco-friendly products as part of our commitment to a cleaner and greener environment. Our company was founded with a focus on the benefits of using eco-friendly products throughout the home. Even during the challenges posed by COVID-19, we have continued to prioritize environmentally-friendly cleaning solutions.
If you are interested in a 100% eco-friendly cleaning, we are happy to accommodate your request. Please note that there is a 10% increase in cost for this option, as we need to mix the solutions ourselves prior to the cleaning. This ensures that we maintain the highest standards of eco-friendliness while delivering exceptional cleaning results. Thank you for your understanding and support in our efforts to promote sustainability and a healthier home.
What is the Hocus Pocus Referral Program?
We value and appreciate all referrals! If you refer someone to us, kindly ask them to mention your name as the referrer when they book our services. As a token of our gratitude, we will provide you with a 10% discount off a recurring cleaning for each individual who books with us through your referral.
Additionally, we encourage you to keep an eye out for special promotions and referral discounts in our monthly client newsletter. This way, you can take advantage of even more savings and exclusive offers as a valued member of our cleaning community.
Thank you for your support and for spreading the word about our services. We look forward to providing exceptional cleaning experiences to your referrals and continuing to serve you with excellence.
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